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Effective Date: 01 Dec 2025
S P HITECH VENTURES (SP Medifort Hospital) (“SP Medifort”, “we”, “us”) respects your
privacy and is committed to protecting personal information collected through
https://spmediforthospital.com/
.
This Privacy Policy describes how we collect, use, share, store, and protect information.
Depending on how you use the Site, we may collect the following information:
We use your information to:
Where required, we process personal data based on:
We may use cookies for:
You can manage cookies through your browser settings. Disabling certain cookies
may affect Site functionality.
We may share information only as necessary with:
We do not sell your personal information.
If you make payments, transaction processing is handled by third-party payment
gateway partners. We may receive limited payment confirmation details
(such as transaction ID and status), but we do not store full card details unless
legally permitted and explicitly stated.
We implement reasonable administrative, technical, and physical safeguards to protect
personal information. However, no system is completely secure, and transmission
over the internet involves inherent risks.
We retain information only for as long as necessary for:
Subject to applicable law, you may request:
Requests may be submitted using the contact details provided below.
We do not knowingly collect personal data from children without parent or guardian
involvement. If you believe a child has provided information without appropriate consent,
please contact us so that corrective action can be taken.
If any service providers or systems store or process data outside India,
we ensure reasonable safeguards and contractual protections in line with
applicable laws.
The Site may contain links to external websites. We are not responsible for
the privacy practices of such websites and encourage you to review their
privacy policies separately.
This Privacy Policy may be updated periodically. The “Effective Date” will be revised,
and the latest version will be published on the Site.
Email:
info@spmedifort.com
Phone: 0471 310 0100
Address:
SP Medifort, Eanchakkal, Thiruvananthapuram, Kerala 695008
This Privacy Policy applies to all users of the Application irrespective of whether you are a registered user or not, and forms part of the Terms of Service (ToS). All definitions and abbreviations used herein are the same as those mentioned in the ToS.
SP Medifort Hospital may collect certain information from you while you utilise the services provided by the Application. This Privacy policy aims to provide you with an insight into what information we collect from you, the purpose of such collection, how we use such
information etc. You are advised to carefully read this document. Please do not use the Application if you do not agree with our Privacy Policy or the ToS.
When you use our Application as a Registered User, we collect your data like your name and mobile number and
SP Medifort Hospital may collect certain information from you while you utilise the services provided by the Application. This Privacy policy aims to provide you with an insight into what information we collect from you, the purpose of such collection, how we use such
information etc. You are advised to carefully read this document. Please do not use the Application if you do not agree with our Privacy Policy or the ToS.
When you use our Application as a Registered User, we collect your data like your name and mobile number and one-time password for each transaction. You shall also be required to provide information like your Full Name, Mobile phone number, OTP, OP number, address
and E-mail ID during registration and booking.
On registration, you also consent to provide the Information including but not limited to your sensitive data out of your free will and consent.
The Application collects your Device ID, Device model and make, App Version Code and Name, Operating system Version, and Time Stamp.
The Application also requires permission to use your camera to take pictures and videos, microphone permission to transmit your voice, Bluetooth access to connect with audiodevices, permission to make and manage phone calls and storage permission to access and
store files on your devices. You can manage the permissions granted at any time by accessing the Application settings on your device. However, turning off the permissions mayresult in restriction of the functionalities of the Application.
Since the Application is only an extension of, or supplements the services provided by the Hospital, the Application may access your medical records available at the Hospital, includingyour recent lab report. However, such access is facilitated without any human intervention.
Additionally, the Application provides a facility to upload your medical records from a third-party Hospital/ clinic, laboratory results and prescriptions from third parties, photographs etc (External Documents). This is only an option and is provided as an additional facility, as
such External Documents may be necessary for your diagnosis and treatment. On uploading External Documents, you hereby acknowledge and grant us your consent to access such documents solely for such purposes mentioned herein. You may not upload any External
Documents if you do not wish to grant them access to the Hospital.
We collect your personal information for registration purposes and to identify you for the purpose of providing you with our services. Since you may be able to access your medical history, which is considered sensitive data, we require your Full name, mobile number, OTP,
OP number, Address, email id etc for the sole purpose of a) comparing with your personal data already available at the Hospital for identifying you to ensure the security of your sensitive personal data, or b) facilitate your booking if you are a first-time visitor at the
Hospital. We do not share or disclose your personal data to any third party other than those required to make these services available to you or use the data for any other purpose.
Your Device ID, Device model and make, App Version Code and Name, operating system version, Time Stamp etc are collected mainly for authentication and auditing purposes. We may also use this information for investigating Application crashes/errors, error correction/
bug fixing of the Application codes etc.
The Application may access certain specific medical records pertaining to you for the sole purpose of enabling you to view the same on your device. This includes your lab report, details of booking/ appointment with your health care provider, Hospital bills and prescriptions and all records made available by the Hospital from time to time. In certain cases, External Documents may be required to provide you with proper diagnosis and treatment and such External Documents, if uploaded by you shall only be used for the purpose mentioned herein. Alternatively, you have the option to submit physical copies of such External Documents directly at the Hospital instead of uploading them.
The Application may also access, and provide you permit the same, camera, microphone, Bluetooth, storage etc for the purpose of providing you with Tele medicine services. If you do not avail of this service, you may deny/revoke such permission.
We use your data only for the purpose of providing you with the best services possible and shall only use your data as envisaged above in “Purpose of Collection”. We give importance to data protection and confidentiality of your data when you provide any information, or
upload any documents or content through the application. Certain data may be accessed by our employees, staff, doctors, authorized technology vendor etc., for the sole purpose of enabling them to provide you with the required care and medical attention and for the
smooth functioning of the Application.
We do not share your data with any third party except in the following circumstances:
1.We may share anonymised data with our third-party affiliates solely for statistical and clinical research purposes. Your personal information shall not be shared without your consent.
2.We may share your data with our third-party service providers like payment aggregators, bulk SMS providers etc., for the sole purpose of providing you with theservices. A list of data shared is provided below:
3.Data shared with Bulk SMS providers to trigger SMS intimations:
∙Time Passwords for each transaction. You shall also be required to provide information like your Full Name, Mobile phone number, OTP, OP number, address and E-mail ID during registration and booking.
∙On registration, you also consent to provide the Information including and not limited to your sensitive data out of your free will and consent.
∙The Application collects your Device ID, Device model and make, App Version Code and Name, Operating system Version, and Time Stamp.
∙The Application also requires permission to use your camera for the purpose of taking pictures and videos, microphone permission to transmit your voice, Bluetooth access to connect with audio devices, permission to make and manage phone calls and storage permission to access and store files on your devices. You can manage the permissions granted at any time by accessing the Application settings on your device. However, turning off the permissions may result in restriction of the functionalities of the Application.
∙Since the Application is only an extension of, or supplements the services provided by the Hospital, the Application may access your medical records available at the Hospital, including your recent lab report. However, such access is facilitated without any human intervention.
∙Additionally, the Application provides a facility to upload your medical records from a third-party Hospital/ clinic, laboratory results and prescriptions from third parties, photographs etc (External Documents). This is only an option and is provided as an additional facility, as such External Documents may be necessary for your diagnosis and treatment. On uploading External Documents, you hereby acknowledge and grant us your consent to access such documents solely for such purposes mentioned herein. You may not upload any External Documents if you do not wish to grant them access to the Hospital.
We collect your personal information for registration purposes and to identify you for the purpose of providing you with our services. Since you may be able to access your medical history, which is considered sensitive data, we require your Full name, mobile number, OTP,
OP number, Address, email id etc for the sole purpose of a) comparing with your personal data already available at the Hospital for identifying you to ensure the security of your sensitive personal data, or b) facilitate your booking if you are a first-time visitor at the Hospital. We do not share or disclose your personal data to any third party other than those required to make these services available to you or use the data for any other purpose.
Your Device ID, Device model and make, App Version Code and Name, operating system version, Time Stamp etc are collected mainly for authentication and auditing purposes. We may also use this information for investigating Application crashes/errors, error correction/
bug fixing of the Application codes etc.
The Application may access certain specific medical records about you for the sole purpose of enabling you to view the same on your device. This includes your lab report, details of booking/ appointment with your health care provider, Hospital bills and prescriptions and all
records made available by the Hospital from time to time. In certain cases, External Documents may be required to provide you with proper diagnosis and treatment and such External Documents, if uploaded by you shall only be used for the purpose mentioned herein. Alternatively, you have the option to submit physical copies of such ExternalDocuments directly at the Hospital instead of uploading them.
The Application may also access, and provide you permit the same, camera, microphone, Bluetooth, storage etc to provide you with telemedicine services. If you do not avail of this service, you may deny/revoke such permission.
We use your data only to provide you with the best services possible and shall only use yourdata as envisaged above in “Purpose of Collection”. We give importance to data protection and confidentiality of your data when you provide any information, or upload any
documents or content through the application. Certain data may be accessed by our employees, staff, doctors, authorized technology vendors etc., for the sole purpose of enabling them to provide you with the required care and medical attention and for the smooth functioning of the Application.
We do not share your data with any third party except in the following circumstances:
a. We may share anonymised data with our third-party affiliates solely for statistical and clinical research purposes. Your personal information shall not be shared without your consent.
b. We may share your data with our third-party service providers like payment aggregators, bulk SMS providers etc., for the sole purpose of providing you with the services. A list of data shared is provided below:
c. Data shared with Bulk SMS providers to trigger SMS intimations:
| SI No | Details |
|---|---|
| 1 | Admitted Doctor Name |
| 2 | Amount |
| 3 | Appointment Date |
| 4 | Appointment Time |
| 5 | Bill Number |
| 6 | Doctor Department |
| 7 | Doctor Name (Doctor Appointment) |
| 8 | IP Number |
| 9 | Lab Department |
| 10 | OP Number |
| 11 | OTP |
| 12 | Password for Lab Report View |
| 13 | Patient Name |
| 14 | Lab Test Name |
| 15 | Lab Test Result |
| 16 | Token of the Appointment |
| 17 | Lab Username |
d. Data shared with Payment Aggregators to facilitate payment.
| SI No | Details |
|---|---|
| 1 | Name |
| 2 | Amount |
| 3 | Email ID |
| 4 | Phone Number |
| 5 | Payment Description (Date & Time of Appointment, Doctor Name, Bill Number) |
1.5 We may be forced to share your data including personal data if so required for any legal
purposes on the directions of competent authority.
Any information collected from this Application shall be stored along with your Hospital records and shall form part of your Hospital/Medical records. Your records shall be retainedin digitized form for a minimum of 2 years as per the Hospital’s policies or as per the prevailing laws, whichever is greater.
All data is stored in the Hospital servers or with our authorised third-party technology vendor. We view the security of your data seriously and have taken reasonable efforts to ensure your data is stored safely. However, we shall not in any way be liable for reasons beyond our control including but not limited to Force Majeure events like fire, flood, earthquakes, explosions, epidemics, pandemics, lockdowns, quarantine restrictions, embargoes, government actions, war, strikes, disruptions; hacking, virus and other malicious codes etc.
In case of any requests or queries, you may contact us at:
info@spmedifort.com
Hospital Policies related to Consultation at Hospital Premises and Tele-consultation,Cancellations and Refunds.
A booking through the mobile App by a registered user is considered a confirmed appointment only when the payment is completed (through the Pay Now option in the Mobile App) and the Hospital receives a successful acknowledgement from the payment vendor.
Once the payment is confirmed an automated SMS will be sent to the mobile number of the registered user of the App or to the tagged OP number depending on for whom the appointment was taken. Once payment is done and you haven’t received confirmation,
please contact the Hospital at [0471 310 0100] SMS or Application confirmation messages may fail due to technical reasons and the Hospital cannot be held liable. The patient is required to be present at the corresponding OP waiting area at least 15 minutes before the consultation time. In case the patient turns up after the pre-scheduled appointment time, the consultation will happen only in the next free slot. The Hospital is not responsible for guaranteeing the patient another time slot if the patient turns up any time 15 min before the scheduled time slot for consultation. Refer to clause 4.1 of TOS to understand other terms with an appointment.
Booking always works with the “Pay Later Option”. Once the Booking is done and you haven’t received confirmation, please contact the Hospital at [0471 310 0100]. SMS or Application confirmation messages may fail due to technical reasons and the Hospital cannot be held liable. The payment needs to be completed at the Hospital on the day of the booking before the commencement of the respective OP consultations. The payment must be done at least 30 minutes before the consultation time selected at the time of booking. The consultation charges and the time of consultation may change from the time of booking, which is left to the sole discretion of the Hospital. If you do not report at least 30 minutes before the opted consultation time and make the payment at the counter, the booking cannot be confirmed, and the booked slot will be mapped to another person. The Hospital is not responsible for guaranteeing the patient another time slot. Refer to clause 4.1 of TOSto understand other terms with booking.
A booking through the mobile App by a registered user is considered a confirmed appointment only when the payment is completed (through the Pay Now option in theMobile App) and the Hospital receives a successful acknowledgement from the payment vendor. Once the payment is confirmed an automated SMS will be sent to the mobile number of the registered user of the App or to the tagged OP number depending on for whom the appointment was taken. Once payment is done and you haven’t received confirmation, please contact the Hospital at [0471 310 0100]. SMS or Application confirmation messages may fail due to technical reasons and the Hospital cannot be held liable. The doctor may initiate the video call at the scheduled time slot. The Hospital is not responsible for guaranteeing the patient another time slot if the patient cannot be reached via video call at the scheduled time slot for consultation. The duration of the consultation is a maximum of 10 mins and it will be left to the sole discretion of the doctor in charge to decide if the consultation needs to continue any time beyond 10 mins. There is no Pay Later/Booking option for video consultation.
Refer to clause 4.3 of TOS to understand other terms with Telemedicine appointments.
In case the doctor is unavailable on the day of the appointment due to some unforeseen reasons, the Hospital will initiate cancellation. On cancellation by the Hospital, a refund would be initiated within 7 to 30 business days to the same bank account through which the
transaction was made. In the event of an appointment cancellation, the Hospital informs the patient through call or SMS at least a few hours before the appointment about the cancellation. However, the Hospital shall not be liable in case we are unable to contact you
for reasons beyond our control including but not limited to Force Majeure Events, SMS failure, your phone being switched off or outside the coverage area etc. In emergencies or for other reasons Hospital might not be able to give you intimations as mentioned but will
try to reschedule the appointment or transfer the appointment to another doctor based on the availability of that doctor. The rescheduling or transfer of appointment will be done at the sole discretion of the Hospital. The Hospital will not be liable for any inconveniences or
damages caused due to this. Refer to clauses 4.1, and 4.3 of TOS to understand other terms with a consultation at Hospital premises or Telemedicine consultation. The Hospital is not responsible for guaranteeing the patient another time slot in case of cancellation of any
appointments.
In the event of a booking cancellation, the Hospital informs the patient through call or SMS at least a few hours before the booking time about the cancellation. In emergencies or due to other valid reasons Hospital might not be able to give you intimations as mentioned. The
Hospital will not be liable for any inconveniences or damages caused due to this. In case SMS is not received due to any failure in the transmission or Force Majeure Events, Hospital will not be liable for any inconveniences. The Hospital is not responsible for guaranteeing the
patient another time slot in case of cancellation of the booking.
In case of cancellation of a direct visit appointment or Booking/Tele consultation appointment by the user, the user will be eligible for a refund only if the cancellation is done at least 24 hours before the scheduled appointment time Rescheduling is only possible at
least 24 hours before the confirmed appointment/booking. Rescheduling will be done at the sole discretion of the Hospital and the availability of doctors and their time slots. For rescheduling an appointment or booking, you may please contact <0471 310 0100>. The
Hospital is not responsible for guaranteeing the patient another time slot in case of rescheduling. In case SMS is not received due to any failure in transmission Hospital will not be liable for any inconvenience.
